FREQUENTLY ASKED QUESTIONS

What are the earlybird prices?

Tickets are currently listed with earlybird prices. Prices will increase by 25% on January 1, 2018. Get your tickets early!

 

Are there any age restrictions to enter the event?

There are no age restrictions for attendees. However, some of our programming may not be suitable for younger children. Our recommended minimum age is 10. Attendees under the age of 18 attending AlienCon without a registered parent or legal guardian must bring a signed and notarized permission form when they check in. Children under five may attend for free with a registered parent or guardian.

 

Do I need parental permission?

Attendees under the age of 18 attending AlienCon without a registered parent or legal guardian must bring a signed and notarized permission form when they check in. The form can be downloadedhere. Children under five may attend for free with a registered parent or guardian.

 

What do I need in order to check in?

Please print out the confirmation email (with QR code) that you received upon purchasing. Upon arriving at the convention, we will scan your ticket and exchange it for a lanyard credential. The lanyard will allow you to come and go as you please throughout the weekend without checking in again.

 

Is it possible to change or cancel my ticket?

Tickets may be transferred or upgraded. Please note that all sales are final. Additionally, while tickets can be transferred, if you purchase from another source, you risk buying a counterfeit or invalid ticket. AlienCon is not responsible for tickets purchased from unofficial sources.

 

Is AlienCon accessible to people with disabilities?

Absolutely! We strive to make our events accessible to all attendees. When you purchase your ticket, you will be prompted to give us more information about your specific needs so we can better tailor our services. We urge you to provide information about anything that you consider relevant, including (but not limited to) if you are hard of hearing, low-vision, have mobility impairments, or need a quiet place to rest during the convention.

 

Is there a code of conduct?

Yes, of course! You can read it here.

Can I volunteer at AlienCon?

Absolutely! We couldn’t have this event without our volunteers team. Please email volunteers@thealiencon.com for more information.

 

How do I become a vendor?

Email vendors@thealiencon.com and a team member will be in touch.

 

How does seating in the MainStage work?

Seating in the MainStage is first-come, first-served for Bronze and Day Passholders. There is guaranteed, preferred seating for all Silver and Gold Pass-holders at the front of the hall.

 

Can I leave the event and return?

Once you’ve checked in to the event, you may leave the convention center throughout the day and return as you please. You must have your badge to access the AlienCon halls.

 

How do I participate in Add-On Experiences?

Add-On Experiences will be announced as talent is secured and announced. You will be able to purchase Add-Ons, including autographs and photo-ops through the Showclix ticket portal.

 

Will there be an opportunity for autographs and photos with guests?

Yes! Special guests want to meet as many attendees as possible, but unfortunately these opportunities are limited and constrained by time. Autograph and photograph experiences will be made available for purchase as talent is secured. Silver and Gold Pass holders receive a voucher for $30 to use toward the guest autograph and photograph of their choice.

 

Is there an inclement weather policy?

The event will proceed regardless of weather conditions. In the case of extreme inclement weather which restricts travel for our audience, attendees with unused tickets will be permitted to apply the unused ticket amount ($USD) to a future event. This policy is outlined in the Terms and Conditions of the ticket.

 

More questions?

Email us at help@thealiencon.com and a member of our customer service team will get back to you as soon as possible.